Director of School Success

Paloma Learning • Full-time • Remote (United States) • $110k - $125k / year • 1d ago

About Paloma

The achievement gap has remained unchanged over the past half century, despite trillions invested in classroom intervention. Research shows that families are the biggest determinants of student success. Parents’ love for their children is the single greatest—and most underutilized—natural resource in education.

Paloma is a venture-backed edtech startup that harnesses AI to unleash parents' untapped teaching potential. Our mobile app helps marginalized families build and sustain a habit of tutoring their kids for 15 minutes a day. Parents deliver rigorous, curriculum-aligned, and joyful instruction daily at home. Over the course of a school year, this adds up to 1,000 extra hours of one-on-one instruction for every classroom! By the time students enter middle school, Paloma users will have given their kids the equivalent of an entire extra year of school! Check out a short demo here.

In our partner networks—including HISD, Metro Nashville, and LAUSD—76% of all K-2 families are tutoring their kids using Paloma. A study found that families using Paloma helped their kids make 45% more reading growth so far this year. Multilingual learners nearly doubled their progress.

As one district leader put it, “Paloma awakens the sleeping giant of parents as tutors.” We’re on a path to fundamentally transform education such that families and educators work together—rather than in isolation—to support student learning.

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About the role

As the Director of School Success, you'll lead the team that ensures school partners experience success, impact, value, and satisfaction in their Paloma implementation. This includes reaching defined success metrics for utilization, dosage, and academic growth. Paloma’s School Success function also drives satisfaction across stakeholders, from families, to teachers, school leaders, and district administrators. Finally, School Success the engine powering Paloma’s best-in-class retention, renewal, and expansion (i.e.: 100% logo retention, 226% NRR). A successful Director of School Success will:

Drive partner success strategy across school and district partners, and across the school lifecycle from onboarding through renewal/expansion—ensuring schools are fully engaged and consistently achieving outcomes with Paloma.
Iterate and execute on a strategic and operational playbook for partner success, and strengthen the processes to set the team up for long term success.
Support implementation success, leveraging data and partner insights to drive adoption, optimize engagement strategies, and proactively identify and resolve challenges.
Lead and coach a high-performing team of School Success Managers, enabling excellence in execution, partner satisfaction, and growth.
Track and report on outcomes and engagement metrics, using data to inform continuous improvement and strategic planning.
Work closely with the Product team to bring the voice of schools to the roadmap and improve school experience; collaborate with Sales to guide renewals, expansion and strong partnerships
Surface and scale best practices, case studies, and implementation models to drive consistency and excellence across our school and district portfolio.

As the Director of School Success, your leadership will enable 50,000+ parents & caregivers to accelerate their children’s learning this year. In the years to come, your impact will be felt by millions. As an early member of Paloma’s team, you’ll help us transform the education system such that families and educators team up in service of a common purpose: student success.

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Qualifications/Candidate Profile:

You have 5+ years of leading and managing a high-performing partner/customer success team in the edtech space
You have a proven record of customer lifecycle management, and experiencing building and managing the partner success function, consistently over-delivering against goals
You are an excellent, responsive oral and written communicator
You are highly organized, can easily zoom in and out of the details, and quickly synthesize information to guide the team
You thrive in a fast-paced, startup environment—driving work forward proactively, defining strategy, and persisting through challenges; you are comfortable working in ambiguity
You are able—and excited!—to occasionally travel to schools

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Benefits

Generous health benefits, including coverage options for dependents
401k match up to 6%
20 days PTO annually plus federal and company holidays
Fully remote team with a vibrant culture. (Everyone says their team is great, but our team and culture are truly magical. You’ll judge for yourself 🙂 Paloma is also a uniquely diverse workplace: 94% of our staff, contractors, and advisors come from traditionally marginalized groups.)

‍This position was originally posted by Paloma Learning and has been curated by PurposePhil Career. To apply, please visit the original listing on the "apply" link below. We are not affiliated with the employer organization of this job ad or consultancy, and provide this curated listing as a service to our users.

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