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Insights Analyst, Digital Inclusion

GSMA • Full-time • London, Greater London, England, United Kingdom • 1d ago

Department: Mobile for Development

Team: Digital Inclusion Insights (Connected Women & Connected Society)

Location: London (hybrid working)

Position type: Fixed Term Contract until March 2027; Full-Time

What the hiring manager says

“This role presents an excellent opportunity for someone passionate about using data to drive impactful change. Mobile remains the primary – and often only – way people access the internet providing them access to life-enhancing opportunities but, access is unequal. Through a data-driven approach the Insights Analyst in the Digital Inclusion team will support research projects that measure and address gaps in mobile access and use across low- and middle-income countries (LMICs), particularly among women and the underserved. This role will suit someone with a strong quantitative background looking to gain experience in the international development sector. The Digital Inclusion team and the GSMA more broadly are diverse, energised and collaborative.

Emma Catalfamo, Senior Insights Manager – Connected Women

About the Team

GSMA Mobile for Development (M4D) is a dedicated global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to prove the power of mobile in emerging markets.

The GSMA’s Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets. For more information, please visit the GSMA Connected Society website at: www.gsma.com/connectedsociety.

GSMA Connected Women works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. For more information, please visit the GSMA Connected Women website at: www.gsma.com/connectedwomen.

About the Role

The Insights Analyst will take a data-driven approach to answering questions and sharing insights about digital and financial inclusion in low- and middle-income countries. The role sits across both the Connected Women and Connected Society teams. Responsibilities will include:

Reporting to the Senior Insights Manager, supporting them where needed with their work including contributing to the set-up and analysis of GSMA’s Consumer Survey
Sharing findings from analysis and research in a way that is compelling and easy to understand for a range of stakeholders through in person or virtual presentations, reports and blogs
Providing advisory support to mobile operators in low- and middle-income countries to assist their efforts to reach the underserved
Identifying, vetting and mining publicly available sources of data and intelligence on digital and financial inclusion in low- and middle-income markets to support the team with data and insights e.g. GSMA Intelligence data, Gallup, After Access, Facebook Audience Insights, Pew and Findex
Working closely with the wider Connected Women, Connected Society and M4D team, including responding to ad-hoc requests for data and analysis
Involvement in a range of insights projects with diverse methodologies (including qualitative, quantitative research, and data analysis) when required
Working effectively across the GSMA, including working closely with the Mobile Money team on projects that cut across programmes

About You

You will have a strong analytical and quantitative skillset and be enthusiastic about applying these skills in an international development role. Prior experience in international development, telecoms or consulting is valuable, but not essential.

We welcome applications from individuals with the following demonstrated qualifications and skills:

Excellent quantitative analytical skills, including the ability to generate frameworks and structured analysis from abstract requests
Strong excel skills are essential
Knowledge of statistics or econometrics, and experience using SPSS, Stata or similar statistical software, or a demonstrated ability to quickly and independently learn new analytical tools, is essential for the role
Excellent communicator, able to express complex or commercial issues in plain language, without losing the important points. Fluent and compelling written and oral communications skills, particularly in English. Other language skills (especially French) are desirable, but not essential
Experience working with extremely large datasets
Either existing competency in big data analysis tools such as Python or R, or a demonstrated ability to quickly and independently learn new programming languages and analytical tools is desirable
Demonstrated interest in or familiarity with the mobile for development sector and/or working in emerging markets (especially for mobile operators) is also desirable
A self-starter, highly motivated to develop initiatives and drive them through to completion, who is able to work independently with an entrepreneurial, creative, can-do orientation
Conscientious, with high personal standards and attention to detail
A team player, happy to work in a matrixed environment or large multi-disciplinary groups, to support and input into their work
Excellent cultural awareness and a desire to work with teams around the world
Willingness to travel internationally, including to emerging markets
Experience of/genuine interest in both the commercial and social benefits that are presented by reducing gaps in mobile access and use
Existing authorisation to work in the UK is essential

About your Skills

The key skills for this role are:

Analysis – It is essential to have excellent quantitative analysis skills, including the ability to generate frameworks and structured analysis from abstract requests. The Analyst must have experience working with very large datasets and be skilled in Excel and SPSS, or a similar big data analysis tool or statistical software (e.g., Python, R, Stata) with a demonstrated ability to quickly and independently learn new analytical tools. A knowledge of statistics or econometrics is essential as well.
Communication – The Analyst must be an excellent communicator, with a particularly strong ability to translate complex or commercial issues into plain language without losing important points of the message. Fluent and compelling written and oral communication skills in English are essential, and knowledge of another language (especially French) would be a plus.
Delivery – The Analyst will need to have strong delivery skills in order to manage multiple pieces of work in an organised and timely manner. The ideal candidate is a self-starter, motivated to develop initiatives and drive them through to completion, and is conscientious, with high personal standards and a strong attention to detail.
Agility – The Analyst must be able to work independently with an entrepreneurial, creative, can-do attitude. It will be essential to be comfortable working across different projects and sets of data simultaneously and producing insights that are relevant for different types of audiences.
Teamwork – The Analyst must be a team player, happy to work in a matrixed environment or large multi-disciplinary group. Cultural awareness and an ability and desire to work with teams from across the world is important.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Fixed Term Contract (Fixed Term)

Worker type

EmployeeWhat We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

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